Despite decades of investments in IT, knowledge work has been largely unaffected by productivity technologies up to this point. Even with the introduction of dedicated process management systems it still requires human operators to carry out manual, often highly tedious and repetitive tasks to synchronise back-office systems. Tasks such as data entry, account maintenance, creation of user IDs, passwords and even raising invoices are manual tasks. This situation could be about to change. Why? In a word: robots.
Robots are coming off factory floors and entering the white-collar workforce, taking up entry-level posts in service corporations and disrupting the enterprise. These enterprise robots are not clanking around the office, taking up space and typing on keyboards.
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